Return Policy

hokō Fragrances would like to thank you for your valuable purchase. We hope you are happy with your Product. If not, please understand that we prioritize your satisfaction and guarantee the quality of our products.
In the unlikely event of receiving a damaged or broken item, rest assured that we accept easy returns at no cost to you.
 

 

Return Policy

All returns must be postmarked within 07 days of receipt provided by hokō Fragrances. All returned items must be in unused condition, with all original tags and labels attached. The refund will be processed as soon as we labelled the returned product, Nevertheless, there are some key conditions required for returning the item.

  • The product should be in the original packaging; if the original packaging is damaged due to broken item somehow, we recommend you to secure the item as its native packaging.
  • We do not accept products for return if the product is physically damaged or seal broken under your possession.
  • The returned product should not differ from the original product.
  • You need to return the item along with its manufacturing box, copy of invoice or packaging slip or any other accessories if provided.
  • Refunds for the product will be calculated after deducting the shipping charge (If opted Expedited shipping) and gift-wrapping charges (If implemented). Shipping charges are non-refundable and remain unclaimed under any circumstances.

 

Return Process

To return a broken, damaged or different item, follow these steps for effortless returning

  • Reach out to us at contact@hokofragrances.com With the proof of issue or any discrepancies in your order
  • Expect a reply within 24 hours of the mail sent
  • Our dedicated team will review the case and aim to resolve your concern within 48 hours.